PASSION + EXPERIENCE = RESULTS !
PASSION
According to Robert Boivin, sales, customer service and marketing are inextricably linked. Selling is no longer an end in itself, but one step in a much broader process, which he has learned to thoroughly master.
Whether individuals (B2C) or businesses (B2B), customers are wiser than ever: they know what they are looking for and how to find it. To attract customers, keep them and make them your best advertising allies, you have to know how to listen to them, serve them, anticipate their needs and constantly develop and renew your offer. Selling is no longer enough to ensure a company's sustainability. Robert shares his expertise based on these premises.
With thirty years' experience in sales and marketing and a participant in strategic decisions of major Canadian and U.S. companies, Robert presents proven winning strategies, ranging from marketing, sales, market introduction, launching of products, administration, to customer service.
CONSULTING
As a Consultant for the Business Development Bank of Canada (BDC), Mr. Boivin helps companies expand their market share through sales growth and enhanced representation to existing and potential clients. You have questions regarding your company’s sales performance and profitability? Ask for a consultation at info@rboivin.com or by phone at 514-629-0115.
TRAINING
A certified trainer for the Legendary Service course by Ken Blanchard, author of the best seller The One Minute Manager, he has successfully trained numerous groups of 20-50 people throughout Canada. Having won the title of best salesman in Canada many times and best North American representative among a group of 150 representatives, this sales and marketing enthusiast will effectively train individuals who represent the first contact with your current and prospective customers. He will achieve the collaboration of staff members by honing the skills needed to handle customer relations. For Mr. Boivin, "talking client" is no longer a secret.
RESULTS!
It's impossible to remain indifferent to Robert's training. His enthusiastic presentations, filled with anecdotes from his business career, make him a much sought-after trainer, who sparks imagination and creativity and makes learning easy. Participants end the session feeling motivated and equipped with practical tools that they will be able to apply immediately.
Through numerous examples and various case studies drawn from real-life experiences, Mr. Boivin knows how to make the sales process easily understandable and puts it within the context of your company's development. After the session, participants understand the importance of their role within the company. With upgraded skills, they know what they must do to ensure their professional success and to take advantage of your business's sustainability.
If your goal is to:
- acquire, keep and serve a long-term clientele;
- maintain a healthy balance between ongoing development and sales;
- keep your customers and develop their hard-earned loyalty;
- maintain interest in your services and products;
- develop and renew your offer;
- listen to your customers and anticipate their needs;
- make your clients your most powerful marketing tools;
- motivate your representatives and utilize their full potential;
- create effective synergy among your representatives, production teams and managers;
- rekindle the enthusiasm of your sales representatives, marketing teams and managers;
then this trainer is your ideal solution!
Some of the topics include:
- People and appearances
- Companies' contact points
- Customer needs
- How to handle dissatisfied customers
- And much more
Satisfying clients is no longer enough – you've got to grab their attention!
For information, please contact
ROBERT BOIVIN,
Consultant, trainer and speaker
Tel.: 514-629-0115
Email: info@rboivin.com
